(FAQ) Retail Internet Banking - Faq's

• User ID and password are case sensitive i.e. capital and small letters are different here.
• SBI provided username and passwords are for one time usage only

A. When you log in for the first time, the system will prompt you to change your username and password. Username can be alpha-numeric and maximum 20 characters. Your password should be minimum 8 characters and maximum 20 characters. It should have alpha-numeric and at least one special character.

A. This could be due to wrong User ID password combination used by you. Please note user id and password are case sensitive. e.g. ROHIT, rohit and Rohit are different here. Your password should be minimum 8 characters and maximum 20 characters. It should have alpha-numeric and at least one special character e.g.Rohit@0658

A. Please click on the link “Forget Username / Login password” available to the right of username option at login page. Choose the option “Forgot My Login Password” and click on Next button. Enter Username, Account number, Country, Mobile number registered with INB and Date of Birth. Enter the text as shown in the image. Click on ‘Submit’ button. Enter the one-time password (OTP) sent on the registered mobile number. Click on ‘confirm’ button. Following three options will be displayed for Resetting of Login Password:

• Using ATM Card detail
• Using Profile Password
• Reset your login password with Branch Assistance

A. Username cannot be changed by the customer or branch. Please ask your branch to register you again.

A. Please go to profile and choose the option as change password.

A. Retail Internet Banking user can reset his profile password online by using three options available.

Path: My Accounts & Profile>> Profile>> My Profile >> click on the link Forgot Profile Password. The following options will be available for resetting profile password.

• (i) Using Hint Question Answer (set at the time of first login)
• (ii) By Visting Branch
• (iii) Approval through ATM Debit Card

A. For change of address please contact your branch, and for email update please go to Personal details in Profile tab. Change/update email online through profile password.

A. Please go to bill payment option in Online SBI. You will be redirected to SBI Unipay website for bill payments.

A. Please go to cheque book Services option under Request & Enquiries tab, select cheque book request option, enter the required details and submit.

A. Please note the draft cannot be delivered to third party. It can only be dispatched at your registered address. Please contact your branch for more details.

A. Please refer bank’s website https://bank.sbi for details of service charges.

A. Interest is paid every quarter in June, September, December & March in savings account.

A. Please visit https://bank.sbi for interest rates and other information.

A. Please go to Online Nomination under Request & Enquiries tab and register/view/cancel nominee after selecting the account.

A. Please visit https://bank.sbi.

A. Please go to profile and correct the display name as you wish to appear in OnlineSBI.

A. Please go to My Accounts & Profile and account statement option, select the account and enter the required details and submit.

A. You can open STDR by upgrade Transaction Rights without visiting the Branch by using option: Request & Enquiries >> Upgrade / Downgrade Access Level option. Select the account to be upgraded / Downgraded, OTP will be received on the registered mobile number, enter the OTP and confirm. Post updation of access level, you can try to open STDR online. For opening of Joint STDR account, both the account holders should have internet banking facility where one account holder has to create the request and other has to approve through his / her user id.

A. This is because your branch has not given you transaction rights, please go to Request & Enquires tab and upgrade access level of debit account from View Only to Transaction Rights.

A. Please go to profile section and click on add/manage beneficiary option for adding the beneficiary using profile password as third party account. Also, define sufficient limit for fund transfer and third-party transfer to the newly added beneficiary in profile section. After activation of beneficiary, third party transfer can be done upto Rs 5,00,000 for newly added beneficiary within first four days of cooling period.

A. The limit for draft issue is Rs.5,00,000/-.

A. Please click on link “Register Complaint of Unauthorized Transaction” available on landing page of Online SBI for raising the complaints related to unauthorized transactions.

Path- Pre-login Page: Click on link “Register Complaint of Unauthorized Transaction” >> Enter Account number & CAPTCHA and click on sent OTP option >> Enter the OTP received on Registered Mobile Number and click on validate OTP option >> Enter the required details on Next page and click on submit for raising the complaints of Unauthorized Transaction.

Path- Post-login Page: Post login to OnlineSBI >> Click on Customer Care option available in right top of the screen >> Please click on “Click here” option to Register Complaint of unauthorized transactions >> Enter Account number & CAPTCHA and click on sent OTP option >> Enter the OTP received on Registered Mobile Number and click on validate OTP option >> Enter the required details on Next page and click on submit for raising complaints of Unauthorized Transaction.

A. Path- Pre-login Page: Click on Customer care tab available on landing page of OnlineSBI >> On the next screen, please select appropriate Complaint Types / Complaint and Submit >> Enter Account number & CAPTCHA and click on sent OTP option >> Enter the OTP received on Registered Mobile Number and click on validate OTP option >> Enter the required details on Next page and click on submit for raising complaints

Path- Post-login Page: Post login to OnlineSBI >> Click on Customer Care option available in right top of the screen >> Please click on “Click here” option to lodge the complaint for Internet banking transactions >> Enter Account number & CAPTCHA and click on sent OTP option >> Enter the OTP received on Registered Mobile Number and click on validate OTP option >> Enter the required details on Next page and click on submit for raising complaints.