(FAQ) Retail Internet Banking - Faq's

• User ID and password are case sensitive i.e. capital and small letters are different here.
• SBI provided user name and passwords are for one time usage only

A. When you log in for the first time, the system will prompt you to change your username and password. Username can be alpha-numeric and maximum 20 characters. Your password should be minimum 8 characters and maximum 20 characters. It should have alpha-numeric and at least one special character.

A. This could be due to wrong User ID password combination used by you. Please note user id and password are case sensitive. e.g. ROHIT, rohit and Rohit are different here. Your password should be minimum 8 characters and maximum 20 characters. It should have alpha-numeric and at least one special character e.g.rohit@0658

A. The ‘Trouble Logging in page’ with default drop down value ‘Forgot my Login Password’ will open. Click on the ‘Next Step’ link to proceed. Enter Username, Account number, Country, Mobile number registered with INB and Date of Birth. Enter the text shown in the screen. Click on ‘Submit’ button. Enter the one-time password (OTP) sent on the registered mobile. Click on ‘confirm’ button. Following three options will be displayed for Resetting of Login Password:

• Using ATM Card detail
• Using Profile Password
• Reset your login password with branch activation

A. User name cannot be changed by the customer or branch. Please ask your branch to register you again.

A. User name cannot be changed by the customer or branch. Please ask your branch to register you again.

A. Please go to profile and change login password option.

A. Please note profile password is not given by the bank. It is created by the customer and it can be alpha-numeric or alpha-numeric with special character.

A. Retail Internet Banking user can reset his profile password online by using the hint question and answer set by him at the time of first login. If the user has forgotten the hint question and answer, the customer can raise a request to the branch of State Bank of India for resetting the profile password.

A. Please get in touch with your branch and ask them to remove wrong account and add your correct account.

A. Please get in touch with your branch and ask them to remove wrong account and add your correct account.

A. Please ask your branch to dedupe the all accounts which are not visible.

A. For change of address please contact to your branch, and for email update please go to Personal details in Profile tab. Change/update email online through profile password.

A. Please go to bill payment option and select a biller.

You can only add those billers which are there in the list.

You can schedule your payment or can give autopay option. Please note you will be able to view and pay your bill from next cycle.

A. Please go to bill payment and register SBI Card as biller .You can pay bill immediately. You will not be able to view SBI Card bill online. For that please go to www.sbicard.com

A. Register yourself at irctc.co.in and then book your ticket and pay through onlinesbi.com.

A. Please go to cheque book request option under Request & Enquiries tab, select delivery address at which the cheque book will be sent, it can be registered address or present address.

A. Please note the draft cannot be delivered to third party. It can only be dispatched at your registered address. Please contact your branch for more details.

A. You will pay usual draft charges plus courier charges. For more details contact your branch.

A. Please contact to your branch for branch specific issues.

A. Interest is paid every year in June, September, December & March in savings account.

A. Please visit www.sbi.co.in or bank.sbi for rates and other information.

A. Please go to Online Nomination under Request & Enquiries tab and register/view/cancel the nomination after selecting the account.

A. Please visit www.sbi.co.in or write to your branch or visit sbi.co.in/portal/web/nri

A. Please ask your branch to add your PPF account then you can view the account online. Please also ask your branch to give you transaction rights. Please go to transactions and credit to PPF account option.

A. Please go to profile and correct the spelling or the way you want your name to appear on the web page.

A. Please go to My Accounts & Profile and statement of account.

A. You can open STDR by upgrade online from View Only to Transaction Rights without visiting the Branch by using option: Request>Upgrade Access Level. An OTP will be generated in the registered mobile number and soon it can be activated.

A. This is because your branch has not given you transaction rights, please go Request & Enquires tab and upgrade access level from View Only to Transaction Rights himself online.

A. This could be due to two reasons:

• Due to some technical problem data from this branch is not coming. It may take some time to rectify the problem.
• Due to technical problem data for your account has not been received at web centre, please ask your branch to resend data for your account.

A. Please go to profile and add/manage beneficiary through profile password as third party account. Also define the limit for fund transfer and third party transfer after cooling period.

A. The limit is for draft issue is Rs.5,00,000/- .

A. You can transfer funds to other bank’s accounts through RTGS/ NEFT /IMPS in online.