FAQ State Bank Foreign Travel Card - Faq's

Answer Yes, your State Bank Foreign Travel Card can be used immediately after purchase except in India, Nepal and Bhutan.

Answer Yes, Add-on cards can be used simultaneously along with the original card.

Answer All transactions related to gambling or any unlawful activity are prohibited onto the card.

Note: Please note that for any temporary charges like deposits at hotels, on hiring of cars, the Bank will debit the card for any such amount. If any reversal of amount is required; it will be reversed and credited to the Card Account within a maximum period of 60 days.

AnswerYes. The FTC can be topped up from any branch authorised to issue FTC.

Answer You can call the Toll free Helpline 1800-112-211(Toll free if in India) or +91- 22-27566598/+91-22-27580506(Paid if outside India)/ State Bank Branch from where you have purchased your Card for assistance. State Bank will block the Card and a new card will be dispatched to you immediately. In case you have subscribed to Add-on Card(s) you can start using the Add-on card(s).

Answer All ATMs displaying the VISA / VISA Flag / Plus / Electron will accept State Bank Foreign Travel Card.

Answer The worldwide list of VISA ATMs is available on line at- http://visa.via.infonow.net/locator/eur/jsp/SearchPage.jsp

Answer Withdrawals are subject to the daily transaction limits set by the ATM acquirer banks.

Answer Depending on the capability of the ATMs, the amount withdrawn and/or balance available may be shown.

AnswerEnglish is available at most VISA ATMs.

Answer No fee will be charged if the balance amount is claimed within three Months of the expiry of the card. If claim is made after three months of expiry of the card, the amount will be refunded after deducting US$-5/GBP-5/Euro-5/CAD$-5/AUS$-5/Yen-500 as Bank charges.

Answer Yes. The ATM PIN can be changed by logging on to the https://prepaid.onlinesbi.com website and using your 16 digit card number and 6 digit password.

Answer yes, you can use this Card for on-line transactions (e-Commerce).