Digital Lending - Personal Banking

• What is Digital Lending?
  Digital Lending is a remote and automated lending process, largely by use of seamless digital technologies for customer acquisition, credit assessment, loan approval, disbursement, recovery, and associated customer service.
• Is our Bank compliant with the Digital Lending guidelines ?
  Sate Bank of India is compliant with the Digital Lending Guidelines issued by RBI vide its circular letter No. RBI/2022-23/111 DOR.CRE.REC.66/21.07.001/2022-23 dated 02.09.2022.
• Channels on which these Digital Lending Services are offered?
  State Bank of India is offering Digital Lending Services through its following channels/Apps/Platforms:
  • i. YONO SBI App
  • ii. YONO Business SBI App
  • iii. Internet Banking Platform (INB)
• Our customers can avail loans / initiate loan requests through above digital Channels/Apps/platforms, subject to the applicable terms & conditions.

More information:

1. Product information relating to digital loans:

• Insta Home Top up loans
• Real time Xpress Credit (RTXC)
• Pre-Approved Personal Loans (PAPL)

2. Grievance Redressal related information:

• RBI Integrated Ombudsman Scheme
• RBI Sachet Portal 
• Internal Ombudsman Scheme 
• Grievance Redressal Officers

3. List and contact details of Bank empaneled recovery /resolution agents

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