Digital Lending Guidelines - Business

What is Digital Lending?

Digital Lending is a remote and automated lending process, largely by use of seamless digital technologies for customer acquisition, credit assessment, loan approval, disbursement, recovery, and associated customer service.

Is our Bank compliant with the Digital Lending guidelines?

State Bank of India is compliant with the Digital Lending Guidelines issued by RBI on Digital Lending vide RBI Circular No RBI/2025-26/36 DOR.STR.REC.19/21.07.001/2025-26 dated 08.05.2025.

Channels on which these Digital Lending Services are offered?

State Bank of India is offering Digital Lending Services through its following channels/Apps/Platforms:

1. YONO SBI App
2. YONO Business SBI App
3. Internet Banking Platform (INB)

Our customers can avail loans / initiate loan requests through above digital Channels/Apps/platforms, subject to the applicable terms & conditions.

Grievance Redressal related information:

• RBI Integrated Ombudsman Scheme
• RBI Sachet Portal
• Internal Ombudsman Scheme
• Grievance Redressal Officers

List and contact details of Bank empanelled recovery /resolution agents