Process of Reactivation of Inoperative Accounts - Personal Banking

Process of activation of Inoperative Accounts

Inoperative Accounts: 

A savings/ current account shall be treated as inoperative, if there are no ‘*customer induced transactions’ in the account for a period of over two years.

Impact on account on becoming Inoperative:

When an account become Inoperative, debit transaction will not be allowed without submission of fresh KYC documents.

Process of activation of Accounts: 

• Customer having Inoperative Account requires to visit any SBI branch with latest KYC documents.
• A request should be given to the branch for activation of account.
• Branch will activate the account based on the KYC documents submitted by the customer.
• Customer will be informed through SMS / e-mails on activation of account.
• All request received by the branches for activation of account will be processed within three working days from the receipt of the complete application.

*Customer Induced transactions:

The transactions in account which are in the nature of:

• a financial transaction initiated by or done at the behest of the account holder by the bank/ third party such as cash withdrawals / Deposits, RTGS, NEFT, NACH, Dividend etc.  or;
• a non-financial transaction such as an enquiry or request for any product/ service initiated by the account holder through any ATM or internet banking or mobile banking application of the bank or through Third Party Application Providers, which requires two-factor authentication (2FA) and leaves a trail for audit purposes or successful log-in to the internet banking/ mobile banking application etc.  or;
• KYC updation done in face-to-face physical mode or through digital channels such as internet banking or mobile banking application of the bank