MMRDA Mumbai1 Card

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SBI MMRDA Mumbai1 Card

About SBI MMRDA Mumbai1 Card

State Bank of India and Mumbai Metropolitan Region Development Authority (MMRDA) introduces to you Mumbai1 Card.

State Bank MMRDA Mumbai1 Card, is a contactless dual interface (EMV chip based) prepaid card with stored value functionality for providing a safe, secure, and seamless way of payment. Apart from a simple way to pay fares in the Metro, this card offers extended usage in buses as well. Compartmentalization of amount for different utilities such as transit amongst others is a unique feature of this State Bank Mumbai1 Card, which can be used for loading of passes for metro as well as buses, using the store value of the card.

State Bank MMRDA Mumbai1 Card offers many exciting features and a host of benefits for all your payment needs

  • Cashless travels in Metros
  • Purchase tickets and store passes for your Metro travel needs.
  • Purchase tickets for the buses using the same card
  • Chip-protection to ensure better security for your card
  • Easy to use Tap-and-Pay functionality

Applicable charges for the SBI MMRDA Mumbai1 Card would be as mentioned below

  • Card Issuance Fee
    • NIL
  • Maximum Total Chip Balance Limit
    • 2000/-
  • Availability
    • MMRDA Metro Lines 2A & 7 stations
  • Reload and top-up fee
    • NIL
  • Minimum Top-up Amount
    • 100 /- (Initial top-up must be a minimum of Rs. 100/- and in multiples of Rs. 100/- thereafter). TopUp can be done at Metro station or at Customer portal https://transit.sbi/
  • Usage
    • Currently SBI MMRDA Mumbai1 Card is usable only for transit purpose
  • Annual Maintenance Charges
    • NIL
  • Card Replacement Charges
    • 100 /-

FAQ

Ans. This is a State Bank of India and Mumbai Metropolitan Region Development Authority (MMRDA) co-branded prepaid card, having a contactless dual interface (EMV chip), with stored value functionality for making Tap-and-Go payments at MMRDA Metro Stations.

Ans.  To get MUMBAI1 Card you just have to follow the below mentioned simple steps:

  • Visit your nearest MMRDA Metro Line 2A or Line 7 station and request for the MUMBAI1 at the counter.
  • Fill your details in the simple Application Form and submit it to the operator.
  • After entering the details by the operator, One Time Pin (OTP) will be generated and sent to your mobile number provided in the application.
  • After OTP validation, pay the top-up amount to load balance on the card for usage.

Ans. For getting the card issued, you are required to visit your nearest MMRDA Metro Line 2A or Line 7 metro station with PAN and a self-declaration of one of the following OVD (Officially Valid Document) Number:

  • Passport Number
  • Voter ID Number
  • Driving License Number
  • NREGA Job-card Number
  • Letter issued by the National Population Register, containing details of Name, Address, or Any other document as notified by the Central Government in consultation with the Regulator
  • Proof of possession of Aadhaar number

Ans. MUMBAI1 Card has a unique feature of Stored Value balance which can be used across MMRDA Metro Lines 2A & 7 stations. Transactions in off-line mode are executed from the Stored Value balance in the card. Step-by-step procedure to be followed for using MUMBAI1 Card for Metro rides is as under:

  • Visit your nearest MMRDA Metro Lines 2A & 7 Station. Tap the card at the Entry Gate and as the gate opens, proceed to the platform for boarding the metro.
  • After completing the journey, tap the card again at the Exit Gate of destination station.
  • The fare amount for the journey undertaken will be debited from the stored value balance on the card.
  • Also, passes can be loaded on the specified service area onto the card, as per the business rule of the Metro authorities and can be used for metro rides as above. While travelling by using a pass, the fare amount for the journey will not be deducted as long as the pass is valid, as the value of pass shall be recovered upfront.

Ans. Visit your nearest MMRDA Metro Lines 2A & 7 Station and tap your MUMBAI1 card on the Ticket Readers (TRs) installed at metro stations. Information regarding the card balance will be displayed on the screen.

  • At MMRDA Metro Lines 2A or 7 Stations: You can top-up/recharge your card by paying in cash or by using debit/credit card at any of the MMRDA Metro Lines 2A or 7 Stations.
  • Through Online Channel: You can also top-up your card online by visiting the customer portal at https://transit.sbi/

Ans. The threshold limit for Global Balance on the card is a maximum of ₹2000 (Rupees Two Thousand Only).

Ans. If your card is lost, stolen or damaged, please follow the below mentioned steps:

  • Customers can block the card on Customer portal i.e https://transit.sbi/ wherein customer can login using his/her credentials.
  • Report the information immediately at TOM Counter/Customer Portal or SBI Contact Centre 1800-8899 (toll free) or landline number 080-26599990 (toll) 24x7 and report the loss of card. The contact center executive will ask for identification details, e.g. Card Number, Mobile Number, date of birth, etc. On receipt of the information, your card will be blocked to ensure that it is not being used fraudulently by any unauthorized person. A ticket number will be sent to your registered mobile number after blocking the card.
  • Visit your nearest MMRDA Metro Lines 2A & 7 metro station for Card Replacement and submit a simple request letter for the same. After ensuring that your previous card has been blocked, a fresh replacement card will be issued to you.
  • In case of card not present scenario during replacement, global balance (offline/stores value balance) will not be transferred to the new card.

Ans. You may call 24x7 Customer Care on 1800-8899 (toll-free) or 080-26599990 (toll) in case of any grievances related to Mumbai1 Card. Alternatively, you can also email at contactcentre@sbi.co.in


Last Updated On : Thursday, 04-07-2024

Interest Rates

8.50%* p.a. onwards

w.e.f. 05.04.2024

*T&C Apply.

 

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