SBI No Queue App Faq - Personal Banking

You can download the ‘SBI NO Queue’ application from Google Play store for your Android Phones or iTunes App Store for iPhones.

You can simply register with basic information i.e. Name and Mobile Number and start using the app. This is just one-time registration to use the app.

You can select minimum one and maximum five services in one ticket.

Once you have selected the services,press “Next” to view the list of branches close to your vicinity (around 15 kms range). Please note that only those branches where queue machine is available shall appear on the list. Press “Tap for details”, and you can view details such as expected waiting time and number of customers waiting ahead in the queue for the selected branch. You need to turn on location services on your mobile to enable nearest location search.

Open SBI NO Queue app and choose the required services from the list. Press “Next” to view the list of available branches close to your vicinity. Press “Tap for details” to view the waiting customer details of that branch. Now press “Book” and swipe the slider bar to generate your Virtual Ticket. You will receive a notification and your position in the branch starting from 5th position. Ensure that you activate your ticket once you get the notification and you are present in the branch.

Once you have booked your virtual ticket, you can reschedule or renew your ticket in case you are not sure of reaching the branch on time. Reschedule option will be available at the right bottom section of your app on the Virtual Ticket screen. Reschedule option allows you to re-book another ticket for same branch or any other branch for the same set of services that you had chosen earlier. You can also cancel your ticket in case you want to permanently cancel and start afresh. Please note that reschedule option will be available only until you are 5 customers away from being called. Reschedule button will turn to “Activate” when you reach the 5th position in queue at the branch. In such a case you can only cancel your ticket if you wish not to visit the branch.

“Activate” button will be available when you are in 5th position in queue and your number is about to be called. You need to activate your ticket to acknowledge your presence in the branch. Therefore you should activate only when you have reached and present in the branch. In case you activate the ticket well before reaching the branch, there is a possibility that your number shall be called at the counter and you might miss the turn.

Yes you can, click on the reschedule option and tap on settings icon following which you can remove or add new services.

In the menu slider, go to profile,here you can edit your preferred language as well as your name and mobile number.

If your virtual ticket has reached “Now” position and you do not activate your ticket, your virtual ticket will expire after 1 hour and you will have to book a fresh ticket.

In such a case, your number will be called at any of the available counters in the branch and shall be marked as missing. Your virtual ticket will be cleared and you will have to book a fresh ticket.

State Bank NO Queue is accessible from any mobile phone with Android (OS 4.1+), having internet connectivity. This App will soon be available on iPhones as well.

• A smart phone with Android (OS 4.1 or above)
• Internet connectivity like GPRS/EDGE/3G/Wi-Fi.
• Location Services / GPS to be enabled for nearest location search.

State Bank NO Queue app is available at no cost for all users. However, the Internet usage charges payable to the Telecom Service provider will apply. Please contact your telecom operator for the internet usage charges.

While it is our endeavour that State Bank NO Queue App be operated on all handsets mentioned earlier, you may experience issues with some handsets which do not have the required display resolutions and form factors. Presently, our application is supported by the following versions of different operating systems:

• Android (OS 4.1 or above)

This App will soon be launched for Apple iPhones as well.