BUSINESS CONTINUITY PLANNING (BCP)

The objective of Business Continuity Management Policy of the Bank is to ensure continuity of critical Banking Business operations and IT operations that are necessary for conducting Banking Business during disaster and minimize the disruption of critical operations to near zero level by putting in place a robust and resilient business continuity strategy and framework while meeting Regulatory and compliance requirements.

The Bank has adopted industry leading best practices in establishing a set of operating principles which govern how risks of a significant business disruption are mitigated to protect the Banks customers, employees and stakeholders.

The Bank has a robust and well defined business continuity program which comprises of policies and procedures with clearly defined roles, responsibilities and ownership for Crisis Management, Emergency Response, Business recovery and IT Disaster Recovery Planning.

Regular drills and tests are conducted to cover all aspects of the Business Continuity Plan. Plans are reviewed and maintained regularly to incorporate any changes to environment, people, process and technology.

The Bank's Business continuity program is developed to manage the impact of significant disruptions and will endeavour to resume business and operations to an acceptable level within a reasonable time in the event of a disaster. While the recovery time objectives (RTO) have been defined and documented in the plans, various external factors beyond our control could affect the actual recovery time. The Banks business continuity plan is in line with the guidelines issued by regulatory bodies and is subject to regular internal, external and regulatory reviews.

When a significant disruption occurs: When a significant disruption or a disaster, when you cannot contact us through regular channels, please contact us through our 24 hour call centres. Phone banking numbers of your nearest location are published on our website.

If you are not able to contact us through phone banking, you could visit our web-site at

bank.sbi and send us your queries and requests through online contact links.