Financial Solutions
SBI stands as a bridge for Millions of customers, connecting their aspirations with the financial tools they need to realise them. Whether for personal growth, home ownership, or business expansion, we offer a spectrum of products and services designed to help our customers thrive in an ever-changing world.
Enhancing Customer Experience Across Channels
Enhancing Customer Experience Across Channels SBI has consistently led initiatives to enhance customer experience, achieving 1st rank in promoting Doorstep Banking Services (DSB) across multiple campaigns. Notable advancements include the launch of an end-to- end digitised deceased claim settlement process, enabling online submission and real-time updates for claimants. In addition, SBI has introduced a centralised calling feature to engage dissatisfied customers and added 15 regional languages to the Customer Request and Complaint Form (CRCF) for improved accessibility.
Promoting Doorstep Banking Services
Driving Excellence in Customer Satisfaction and Engagement
In FY2025, SBI recorded impressive performance on key customer satisfaction metrics: CSAT (3.92 for Branch Channels), NPS (95.24%), and CES (6.9), reflecting the Bank’s commitment to service excellence. New feedback tools like QR code-based feedback collection have further streamlined the process. Awareness programmes on cybersecurity, including townhall meetings and digital campaigns, are empowering customers with knowledge to safeguard themselves against online fraud, reinforcing the Bank’s proactive approach to customer engagement.
SBI Branches recorded impressive key customer satisfaction
metrics in FY2025
